Privacy Policy

New Mexico Center for Pain and Wellness

Effective Date: August 14, 2023

New Mexico Center for Pain and Wellness (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including through our website, services, and communications.

Information We Collect:
We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, and other contact details.

  • Health Information: If applicable, information related to your health and wellness services provided by us.

  • Technical Information: IP address, browser type, device information, and cookies.

  • Communication Information: Content of SMS, emails, and other communications sent to or from us.

How We Use Your Information:
We use your information to:

  • Provide and improve our services.

  • Communicate with you, including appointment reminders, updates, and promotional materials (with your consent).

  • Respond to inquiries and provide customer support.

  • Comply with legal and regulatory requirements.

How We Share Your Information:
We do not sell your information.

  • No mobile information will be shared with third parties, affiliates for marketing, and/or promotional purposes.

  • All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Communications:
By opting into our SMS services, you agree to receive 1:1 messages from us regarding, appointment updates, promotions, and reminders.

  • Message Frequency: Message frequency may vary but on average 1-2 messages per month.

  • Fees: Standard messaging and data rates may apply.

  • Opt-In: To opt-in to receive SMS text messages from New Mexico Center for Pain & Wellness, consent is provided either in person at their physical location or over a phone call. During registration, customers are asked to provide their phone number, and staff are trained to inquire if the customer would like to opt-in to SMS-based notifications, this is a 1 to 1 SMS communication and we do not share the customer's information with third party advertisers, and no bulk messaging is sent. The customer will be informed that "Message and data rates may apply", "Message frequency may vary. On average, 1-2 messages per month", and they can "text HELP for support or more information and STOP to unsubscribe at any time". For more information, please visit the Privacy Policy at https://www.nmcpw.org/privacy and Terms & Conditions at https://www.nmcpw.org/terms.

  • Opt-Out: Customers will be informed that Message and data rates may apply, Message frequency may vary. On average, 1-2 messages per month, and they can "text HELP for support or more information and STOP to unsubscribe at any time.

  • Help: For assistance, reply HELP or contact us at info@nmcpw.org or (505) 322-6687.

Data Security:
We implement industry-standard measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights:

  • Depending on your jurisdiction, you may have the following rights:

  • Access, correct, or delete your personal information.

  • Opt out of receiving promotional messages.

  • Request information about the data we collect and how it is processed.

Links to Third-Party Websites:

  • Our services may include links to third-party websites. We are not responsible for their privacy practices.

Changes to This Privacy Policy:

  • We may update this Privacy Policy from time to time. Updates will be posted on our website with the effective date.

Contact Us:
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: